What counts
On DuoFrame a streak goes up by one each day you and a friend have both sent each other at least one snap. A photo counts, a three-second clip counts, and a DuoShot counts.
Days follow the time zone on your phone. If you are in Lahore and they are in Toronto, your midnight is what ends your day.
Why a streak breaks when you think it shouldn’t
These are the usual reasons, in the order we see them.
- Only one of you sent a snap that day. Both have to.
- The snap was still sending when the day ended. Check that it says Sent, not Sending.
- The phone was offline. Queued snaps send when you are back online, which can be the next day.
Getting a broken streak back
The day after a streak breaks, Home shows a card offering to restore it with a streak freeze. Use it and the streak is back where it was, for both of you.
You can earn a freeze in the app. Don’t wait: the offer only lasts a short while after the streak breaks.
Don’t let it become a chore
A streak is a reason to say hi, not a job. If you want a nudge, keep the evening reminder on; it only fires if your person hasn’t heard from you that day. If the counter starts to stress you out, turn the reminder off in Notifications.